HOW CAN I CHANGE MY SHIPPING ADDRESS?
default, the last used shipping address will be saved into to your
Sample Store account. When you are checking out your order, the default
shipping address will be displayed and you have the option to amend it
if you need to.
HOW DO I ACTIVATE MY ACCOUNT?
instructions to activate your account will be sent to your email once
you have submitted the registration form. If you did not receive this
email, your email service provider’s mailing software may be blocking
it. You can try checking your junk / spam folder or contact us at
WHAT DO YOU MEAN BY POINTS? HOW DO I EARN IT?
you are important to us, we want to know what you think about the
products. As an added value, every time you rate the products you earn
points which go straight to your account. 1 point are added to your
account for every review that you give. You will need those points in
order to redeem the sample products. So keep rating the products to keep
WHY IS THERE A CHECKOUT LIMIT? / WHAT ARE ALL THE CHECKOUT LIMITS?
Store is a popular spot and gets lots of shoppers at a time. These
limits are in place to make sure everyone has a good time trying and
purchasing their products. So...
- Each member is entitled to only one (1) sample order every day.
- Each member is entitled to one (1) bundle of sample for each product.
- Your account must have sufficient points before you can checkout the sample products.
- Kindly clear all pending payments before another checkout.
HOW CAN I TRACK MY ORDERS & PAYMENT?
logging into your account, the status of your checkout history can be
found under Order History. For orders via registered postage, a tracking
number (article tracking number) will be given to you after the receipt
given from Singapore Post Limited (SingPost).
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
logging into your account, go to your Shopping Cart. Here, you will be
able to make payment or cancel your order. Note: We cannot give refunds
once payment is verified.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
who ship their orders within Singapore should expect to receive their
orders within five (5) to ten (10) working days upon payment
verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?
The flat-rate handling fee is S$5.99 and
it is only applicable to normal samples. For free samples, they are
fully paid for and there are no additional charges to deliver the free
fee covers the delivery, material, labour and logistics cost to support
the sampling service. You can redeem up to 4 different samples in each
checkout and it is likely that you will find samples bundle with larger
supply (up to 1-week supply) on Samplestore.com.
HOW DO YOU SHIP MY ORDERS?
All your orders are sent via Singapore Post Limited (SingPost).
HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
is the easiest way to make payments online. While checking out your
order, you will be redirected to the Paypal website. Be sure to fill in
correct details for fast & hassle-free payment processing. After a
successful Paypal payment, a payment advice will be automatically
generated to Samplestore.com system for your order.
It's fast, easy & secure.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit cards and Paypal payments.
CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
It is commonly misunderstood that a Paypal account is needed in order
to make payments through Paypal. The truth is you DO NOT need one,
although we strongly recommend you sign up to enjoy the added ease of
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
using Paypal, we can process & deliver your orders to you in a
shorter time. Paypal is the easiest & most secure way to make
payment online. No account needed.
For more details, click here to see how Paypal works for you.